Privacy Policy
The short version: we collect what we need to run your account, we don't sell it, we don't use advertising or tracking cookies, and you can delete everything from Settings at any time.
This Privacy Policy explains how TradeLab Enterprise ("we", "us") collects, uses and protects personal information when you use TradeLab Enterprise. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act, as applicable.
1. What we collect
- Account information: your name, email address and password. Passwords are stored only as a one-way cryptographic hash; we cannot read them.
- Content you enter: trading books and their balances and risk settings, trades, watchlists, journal entries and overrides. This is financial information about your own trading plans, and we treat it as sensitive.
- Feedback you send us: the message, its type, the page you sent it from and whether we may reply. It is stored with your account and emailed to our support inbox.
- Billing information: if you subscribe to Pro, payment is handled by Stripe. We receive and store your Stripe customer and subscription identifiers and subscription status, but never your full card number.
- Pro waiting list: if you ask to be told when Pro opens, we store your email and any answer you give about how you'd use it.
- Technical and usage information: when you use the Service our servers record standard request logs, such as IP address, browser type, the pages requested and the time, and we record when you last used the Service. These are used for security, troubleshooting and to understand how the Service is used.
2. How we use it
- to create and secure your account and provide the Service's features;
- to process subscription payments and manage your plan;
- to send service emails, such as password reset links and important notices about your account or these policies, and, if you joined the Pro waiting list, to tell you when Pro opens;
- to understand, in aggregate, how the Service is used so we can improve it;
- to detect, investigate and prevent abuse and security incidents;
- to meet legal obligations.
We do not sell or rent personal information, we do not use it for advertising, and we do not use your trading data to trade ourselves.
3. Cookies and local storage
We use one essential cookie that keeps you signed in. It is marked secure and HTTP-only, and cannot be read by other websites. Your display preferences (such as light or dark theme) are saved to your account so they follow you across devices. We do not use analytics, advertising or third-party tracking cookies.
4. Who we share it with
We share personal information only with service providers that help us run TradeLab Enterprise, only as needed for that purpose, and under contracts requiring them to protect it:
- Render hosts the application and its database.
- Stripe processes subscription payments.
- Our email delivery provider sends service emails such as password resets.
To show prices, the Service requests market data for the symbols on your watchlists from providers such as Yahoo Finance, Kraken and Coinbase. These requests contain ticker symbols, not your name, email or account details. We may also disclose information if required by law or to protect the rights and safety of our users or the public.
5. Where your information is stored
TradeLab Enterprise's servers are located in the United States, and our service providers may process information in the United States and other countries. Information stored outside Canada is subject to the laws of those countries and may be accessible to their authorities.
6. How long we keep it
We keep your information while your account is open. When you delete your account in Settings, your account, books, trades, watchlists, journal, deposits and withdrawals, feedback and any Pro waiting-list entry are removed from our live database immediately and any active subscription is cancelled. Copies may remain in backups for a limited period until those backups expire. Stripe keeps billing records as required by law. Server logs are kept only for a short period.
7. Security
We protect information with measures including encrypted connections (HTTPS), hashed passwords, secure session cookies and access controls that keep each user's data separate. No system is perfectly secure; if a breach creates a real risk of significant harm to you, we will notify you and the relevant authorities as the law requires.
8. Your rights
You can view and change most of your information directly in the app, and delete your account at any time. You may also ask us for access to the personal information we hold about you, ask us to correct it, or withdraw your consent to our using it (which may mean closing your account). Contact us at tradelabenterprise@gmail.com. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.
9. Children
TradeLab Enterprise is not intended for anyone under the age of majority, and we do not knowingly collect personal information from children.
10. Changes to this policy
If we change this policy in a material way we will notify you by email or in the app before the change takes effect. The date at the top shows when it was last updated.
11. Contact
Our privacy contact, who is responsible for our compliance with this policy, can be reached at tradelabenterprise@gmail.com.